Prey FAQs
How long does delivery take?
Most orders placed before 11am will be processed and dispatched that day. Orders placed after 11am, and on Saturdays, Sundays and Public Holidays will be processed and dispatched the following business day. Once orders are dispatched they take 1-3 days to reach the main centres, and 2-4 days to reach everywhere else in the country. But this can sometimes vary due to factors outside Prey’s control.
What is Prey’s returns policy work?
We offer a 28-day returns period for a full refund, ensuring your satisfaction is guaranteed.
Do your products come with a warranty?
Prey stands behind the quality of its gaming chairs, adjustable sit/stand desks & accessories. Our mission is to ensure you have unrivalled satisfaction with your Prey purchase, allowing you to game with complete ergonomic comfort.
Prey’s 2-year Warranty:
- Gaming Chairs
- Standing Desks which includes all electrical components and motor
- Standing Desk Tops
- All accessories
Do you have a showroom in Auckland?
No, unfortunately, we only have a showroom in Wellington. If you want any additional details about any of our products feel free to email or phone us. We are more than happy to answer any questions you may have.
Do you have a showroom where I can view your products?
Yes, we have a showroom in Wellington. It is located at Unit 3-4 / 18 Northpoint Street, Plimmerton, Porirua 5026, Wellington. Our showroom hours are Monday to Friday between 9:00am—4:00pm.
How can I pay for my order?
We accept payment by Debit and Credit Card (Visa and Mastercard), or you can spread your payments by using Afterpay
How secure are my credit card details if I use them online with Prey?
Shopping at prey.co.nz is safe. Our site is protected by SSL, so all browsing and communication is encrypted. We use Windcave to integrate to the banks, who are PCI compliant and secure. Additionally, no credit card data is stored on our servers.
Can I collect my order?
Yes, by selecting Click & Collect at the checkout. Our showroom is open for collections Monday to Friday between 9:00am—4:00pm.
How much does shipping cost?
Gaming chairs & sit/stand desks are free delivery except to rural locations, which will incur a rural/delivery surcharge. If you purchase an accessory only this will incur a delivery fee of $9.95. If you purchase an accessory with either a gaming chair or sit/stand desk, delivery is Free. For a full breakdown of the different delivery fees please check out our deliveries page.
Do you ship to rural addresses?
Yes, we do deliver to rural addresses but these will incur a rural/delivery surcharge. This will applied to your cart at checkout.
Do you ship to PO Boxes or Private Bags?
No, for security reasons we only ship to a physical residential or business addresses.
Can I track my order?
Yes, once your order is dispatched you will receive an email notification with a tracking link.
Does someone need to be home to accept my delivery?
Our carrier requires a signature as proof of receipt, however, if you know you will not be home you can grant us the authority to leave the items without a signature. Simply check this option at checkout and write where you would like your items left in the comments field.
What if an item is out of stock?
If an item is out of stock, but in transit, the product page will display an estimated arrival date. You can sign up to receive an email notification when the item is back in stock.